Here is a comprehensive and appropriate return and exchange policy for Amman Hardware Stores, designed in a clear and reliable manner to enhance customer confidence, whether purchasing from the showroom or ordering online:

Return and Exchange Policy – Amman Hardware Stores

At Amman Hardware Stores, we are committed to providing the best products and equipment with the highest quality standards. Should you wish to exchange or return any product, we are happy to assist you in accordance with the following terms and conditions:

1. Timeframe for Returns and Exchanges

• Exchanges: Must be made within 7 days from the date of receipt/purchase.

• Returns and Refunds: Must be made within 3 days from the date of receipt/purchase.

2. General Return and Exchange Conditions

• The original purchase invoice must be presented when requesting a return or exchange.

• The product must be in its exact original condition, unused, and in its original packaging (display box), including all accessories, manuals, and attached spare parts.

• Products that have been misused, dropped, damaged, or subjected to attempted disassembly or modification cannot be returned or exchanged.

3. Special Cases and Product Exceptions

• Electromechanical and Electrical Products: These are subject to an office/technical inspection to ensure their integrity and that they have not been subjected to overload or improper electrical connection before a return is approved.

• Consumable or Direct-Use Materials (e.g., drill bits, grinding/cutting discs, oils, and blades): These cannot be returned or exchanged once the packaging has been opened or the product has been used, unless there is a clear manufacturing defect.

• Special Offers and Clearance: Products sold during final clearance sales are subject to the terms announced during the offer (usually exchange only in the case of a manufacturing defect).

4. Defective or Non-Conforming Products (Warranty)

• In the event of a manufacturing defect or an error in processing the order, the store shall bear all delivery or shipping costs for the replacement.

• For equipment covered by a manufacturer/agent warranty, the item will be directed to an authorized service center for verification and repair in accordance with the product's warranty terms.

5. Refund Mechanism

• Refunds will be issued using the original payment method after the product has been inspected and confirmed to meet the conditions.

• For cash payments (on delivery or in the showroom), the refund will be provided in cash.

• For online payments or bank cards, the amount will be credited back to the account/card. This process may take a few business days depending on the policies of the issuing bank.

• Delivery/Shipping Fees: These are non-refundable unless the return is due to a manufacturing defect or an error on the part of the store.